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Terms & Conditions - Terms and Conditions

User Agreement

Welcome to our website. This website with URL address is owned and operated by PEBS GROUP PTY. LTD. (69 610 966 071). Should you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern PEBS GROUP PTY. LTD.’s relationship with you in connection with this website. Should you not agree with any of these terms and conditions, please do not use our website.

This website uses cookies to monitor browsing preferences. If you allow cookies to be used, the following personal information may be stored by us for use by third parties: Full Name, Address.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.

Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.

By visiting and/or using the website (the "Website") you agree to be bound by the terms of this agreement ("agreement").

We may modify this agreement at any time and such modifications shall be effective immediately upon posting.

You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.

In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website.

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Disclaimer and Liability

To the extent allowed by law, we exclude all liability to you or anyone else for loss or damage of any kind (however caused or arising) relating in any way to the content of the Website including, but not limited to, loss or damage you might suffer as a result of:

a) errors, mistakes or inaccuracies on the Website;

b) you acting, or failing to act, on any information contained on or referred to on the Website and/or any linked website;

c) any interruption or cessation of transmission to or from the Website;

d) any bugs, viruses, Trojans or other malevolent code or communications which may be

e) the merchantability or fitness for any purpose of any good or service of any linked sites;

Where any law implies a warranty into this agreement which may not be lawfully excluded then to the extent allowed by law, our liability for breach of the warranty will at our option be limited to:

in the case of goods:

the replacement of the goods or the supply of equivalent goods;

the repair of the goods;

the payment of the cost of replacing the goods or of acquiring equivalent goods; or

the payment of the cost of having the goods repaired; and

in the case of services:

the re-supply of the services, or

the payment of the cost of resupply of the services.

Use of Website by you

You agree not to access (or attempt to access) any part of the Website by any means other than through the interface provided by us.

You agree that you will not engage in any activity that interferes with or disrupts the website or the servers and networks that host the Website. You may not use data mining, robots, screen scraping or similar data gathering and extraction tools on the Website except with our prior written consent.

You agree not to, or attempt to, circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any content or enforce limitations on the use of the website or the content therein.

You agree not to use, copy, distribute or commercialise content except as permitted by this agreement, by law or with our prior written consent.

You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities.

We reserve the right to cancel your registration at any time, subject to our complete discretion. In the event of cancellation of registration, our decision is final and binding.

Information on this Website

Every effort has been made to ensure the information contained on the Website is correct, however We make no warranty as to the accuracy, comprehensiveness, or correctness of any products on the Website, and provides all products on an "as is" basis.

We do Our best to verify the information provided to us by third party businesses ("Suppliers") but we cannot guarantee its accuracy.

You understand and agree that We cannot be held responsible for errors or omissions caused by incorrect or inadequate information supplied to us by our Suppliers.

You agree to agree to make your own enquiries to verify the information provided and to assess the suitability of products before your purchase.


We take the security of your personal information very seriously. For more information please see our privacy policy.

Personal Information

In order to purchase goods or obtain a quotation for goods (and access other features of the Website), you must provide Personal Information (as this term is defined in the Privacy Act 1988 (Cth)) including your first and last name, a valid email address, telephone numbers and delivery address. Provision of another person's details as your own will not be deemed acceptable.

You agree to provide accurate and complete information and to keep this information current. Your information is stored securely, and will only be used and disclosed in accordance with our Privacy Policy (which can be accessed here:

You are solely responsible for the activity that occurs on your account, and you must keep your account password secure.

If you suspect or become aware of any unauthorised use of your account or that your password is no longer secure, you should notify us immediately ( We are not liable for any unauthorised use of your account.


By making a purchase through the Website you warrant that you are over 18 years of age

Credit Card Information & Payment

Credit card information collected for the purpose of payment of products purchased on this Website will be stored securely using a PCI DSS compliant solution.

Credit card information will be masked on your account and will not be visible to employees.

Provision of credit card information as payment for the product/s constitutes an agreement by you to purchase of the selected product/s.

You must not pay or attempt to pay for product/s using fraudulent credit card information.

We use eWay for our online transactions, and on your credit card statement it will appear as ezidebit.

Security of Your Account

If you create an account on our Website or directly with Us in any other manner (for example, via the phone or facsimile), you will be required to provide a password. You acknowledge that you are solely responsible for maintaining the security of your password.

Each time you use the password, you will be deemed to be authorised to access and use the Website in a manner consistent with these Terms & Conditions. This means that you are responsible for any products purchased using your account details.

You must notify Us if at any time you believe someone has access to your password.

Pricing and GST

All prices on the Website are quoted in Australian dollars and include GST.

GST is subject to change and users of the Website will not be informed by Us if a change occurs.

All prices are subject to change. All prices displayed on this Website are only valid online at the time shown.

Customer Communications

We will communicate with you about your order and the purchased product using either email or postal mail. Account holders and users utilising guest checkout must provide both a valid email and postal address to Us for this purpose

From time to time, We will also send you marketing material. If you do not wish to receive such material, you may unsubscribe from Our mailing list at any time by using the unsubscribe function in the electronic marketing communication or sending an 'unsubscribe request' to

Order Cancellations

You may not cancel all or part of an order once it has been received by Us.

We also reserve the right to cancel your order if:

You provide an unauthorised credit card

We are unable to process payment on the credit card provided

You provide invalid personal details

the product has become unavailable

We will notify you before cancelling your order.

Suspension, Termination and Effect of Termination

If you breach these terms and conditions, We reserve the right to suspend or terminate your account at any time without prior notice to you. If your account is suspended or terminated, you will not be able to access the Website.

If you are awaiting delivery of products, We reserve the right to cancel your order. We may refund the credit card provided during the purchase process.


We only deliver within Australia.

We will make best efforts to deliver products within 2 - 5 working days to the address specified by you during the purchase process.

We will use best efforts to meet the indicated delivery time.

The delivery cost for your product/s is free on orders above $50 within Australia, if your order is below this value a $8.50 delivery fee will be charged.

The courier may require a signature upon receipt of delivery. If you are not home when the courier delivers your product/s, the product/s may need to be re-delivered and the re-delivery costs will be charged to you and you must pay the re-delivery costs.

For more information on our delivery and returns policy, please visit our delivery and returns policy pages.

Returns Policy

You may not return unwanted or incorrectly ordered product/s to Us and We will not accept them.

Should a product/s be faulty, you must report the fault in accordance with the manufacturer's instructions.

You must first contact us to obtain a Return Authorisation (RA) number. Returned goods cannot be accepted without a Cartridge Geek RA number, which is valid for 30 days from the issue date. When posting goods back to us, the RA number is to be clearly marked on the returned goods packaging (above the address), or goods will be returned upon arrival.

If a manufacturer requires you to return your suspected faulty product/s for assessment or repair, We will pay for the cost of that return, however you must reimburse Us for that cost if the product/s is later found not to be faulty.

You authorise Us to make enquiries with the relevant manufacturer about any product/s that are suspected to be faulty.

Incorrectly ordered or unwanted goods:

If you are not sure if the cartridge you have ordered is the correct one for your printer, please contact us as sometimes certain cartridges are compatible with several different brands of machine.

As a rule, we do not give credits or refunds for incorrectly ordered or unwanted goods, where the item(s) purchased is/are over 90 days old from the invoice date.

Returned goods must be in the original packaging, unopened, undamaged, and free of any shipping labels or marks, otherwise credit will be refused. We recommend using different external packaging for shipping to ensure goods returned are in good condition.

All incorrectly ordered goods including unwanted goods returned to Cartridge Geek will incur a 20% restocking fee.

It is your responsibility to pay the freight charges and insurance associated with the cartridge return and to ensure you have a proof of shipping for goods returned to us. Goods that are shipped with ‘receiver to pay’ will be rejected by us, leaving the courier responsible for appropriate disposal of the returned items.

Faulty goods:

There are many occasions where both toners and ink cartridges which are returned are found not to be faulty. Please ensure you have performed your printer recommended installation and printer head cleaning and/or alignment procedures before returning any goods to us.

As a rule, we do not offer credit or refunds for returns where the goods are over 3 months old from the invoice date. Exceptions are made for some products where we have specific latitude given to us by the manufacturer of the product.

There is a manufacturers’ prerequisite that laser or copier returns must have a printed page from your printer using the cartridge in question returned with the faulty cartridge. There will be no exceptions as we are unable to obtain credits without these.

Faulty cartridges must be over a minimum capacity (normally at least 75% full) or we cannot accept them for return.

If the product has been refilled or tampered with in any way, a credit will be refused.

All cartridges must be sealed and secured to ensure they do not leak or get lost in transit.

The warranty is limited to the cost of the goods only, as stated on your invoice, and is the amount you paid us for the goods. There are no implied warranties beyond what is stated here.

Once we have received the cartridge(s), we will then evaluate it/them and contact you to advise you of the result. This could take up to 30 days for Genuine Cartridges and 7 days for Compatible Cartridges.

It is your responsibility to pay the freight charges and insurance associated with the cartridge return and to ensure you have a proof of shipping for goods returned to us. Goods that are shipped with ‘receiver to pay’ will be rejected by us, leaving the courier responsible for their disposal.

Note: Please note the shipping fee is NOT refundable.

Refund / Replacement of goods damaged during delivery

We will refund or replace (at our sole discretion) any product/s that is damaged during delivery.

Should a product/s be damaged during delivery, you must notify Us of the damage within 48 hours of the product/s being delivered.

You acknowledge and agree that We will make enquiries regarding product/s damaged during delivery with the relevant delivery company and this may include obtaining evidence of the damage from you. You must provide Us with such evidence if requested. Should the relevant delivery company refuse to acknowledge that the product/s were damaged during delivery, We may refuse to replace of refund the product/s at Our sole discretion.

Loss of Goods

We will refund or replace any product/s that is lost during delivery.

Should a product/s be lost during delivery, you must notify Us of the loss within 5 working days of its anticipated delivery time.

You acknowledge and agree that We will make enquiries regarding product/s lost during delivery with the relevant delivery company and this may include obtaining evidence of the loss from you. You must provide Us with such evidence if requested. Should the relevant delivery company refuse to acknowledge that the product/s were lost during delivery, We may refuse to replace or refund the product/s at Our sole discretion.


The Website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such other website.

Vouchers and Promotions

We use vouchers for promotional purposes from time to time. Vouchers are in AUD, attached to minimum order amounts pre discounts in AUD incl. GST and validity dates as specified on the promotional material or on the promotional landing page or otherwise the vouchers are valid for 30 days. No cash redemption for a voucher code is possible. The vouchers are a one time offer off the total invoice amount and may be limited to a certain product quantity or brand. Each voucher code may only be used once per customer by entering it during checkout on and by clicking "Apply Coupon". By submitting your email address on the promotional pages on the Website you agree to receive marketing and promotional materials from Us. Please read our Privacy Policy for more information.

Governing Law

This agreement will be governed and interpreted in accordance with the laws of Victoria. Any dispute arising out of your use of the Website, or the products purchased on it, will be subject to the exclusive jurisdiction of courts of the State of Victoria.


When you register your personal details to establish an account or to place an order, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. We make no warranty in respect of the strength or effectiveness of that encryption and accept no responsibility for events arising from unauthorised access of the information you provide.


All information, text, material, graphics, software and advertisements on the Website are Copyright (c) of Us, Our suppliers and/or licensors, unless expressly indicated as otherwise.

The Website content is protected by Australian and international copyright and trade mark laws.

You must not modify, copy or distribute the Website content in any way except as expressly provided for on the website or expressly authorised in writing by Us.

You must not frame or embed in another website any of the material appearing on this website without our prior written consent.

You may store a reproduction of the content on the Website on your local computer for the sole purpose of viewing the content; and print hard copies of the content for the sole purpose of viewing and purchasing products but not for any other use, including commercial use.


You will at all times indemnify, and keep indemnified, Us and Our directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you or by Us arising from any claim, demand, suit, action or proceeding by any person against you or Us where such loss or liability arose out of, in connection with or in respect of your conduct or breach of this agreement.

Changes to Terms and Conditions

We reserve the right to change these Terms and Conditions of its service without informing you.

The Terms and Conditions for existing orders shall be upheld by

You should check our Website for any updated Terms and Conditions.

Contact Us

You can find our contact details on our Contact Us page.


 Last updated: 3 April 2017